Describe equipment and transfer needs
Share whether the traveller uses a folding chair, a non-folding chair, a walking aid or requires assistance with steps. Provide equipment dimensions if relevant.
Do not assume accessibility
Ask whether the vehicle can accommodate the actual equipment, whether lifting assistance is offered, and whether the boarding point is accessible. Confirmation must be explicit.
Check the final address
Historic medinas and hillside accommodation can include steps or pedestrian passages. Coordinate the nearest suitable meeting or drop-off point with the hotel and driver.
Useful routes to explore
Before you confirm
Provide the exact route, travel date, flight number if relevant, and complete luggage and passenger details. Discuss the agreed vehicle, final price, cancellation terms and meeting point before payment. Availability must be confirmed by the team.